Small Business Week

Count Me In App Co-Founder to Address Major Retailers at Incomm’s Annual Partner Alliance Conference on Ways to Engage Consumers Through Social Commerce Technology

Toronto, ON, Canada (PRWEB) February 03, 2012

Jeff Saul, Co-Founder of Count Me In app, will take the stage next week at InComm’s Partner Alliance conference at Miami Beach’s Eden Roc Renaissance Resort and Spa to address retailers, product providers and industry experts on how to leverage innovative Facebook applications and tools in order to engage consumers, create new revenue streams and compile valuable real-time consumer intelligence.

InComm is the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products. Its 225,000 partner locations generated nearly $ 10 billion in retail sales of prepaid products in 2009 and over 1 billion customers every week. With InComm, retailers can unleash new revenue streams by offering the industry’s most appealing products. InComm’s retail network features most of the premier brands in the big box, grocery, convenience, chain drug, discount, electronics, office supply and other categories.

This year’s InComm conference theme, Passport to Innovation, provides the perfect stage for a wide variety of global prepaid and payment industry professionals to share their expertise. Discussions and presentations will be led by professionals with various backgrounds addressing today’s challenges, sharing insights and identifying new trends and opportunities both domestic and international. InComm’s Partner Alliance is known for speakers who extremely knowledgeable, entertaining and motivating.

Jeff Saul, Co-Founder of Count Me In app will lead the session titled “Strategically Targeting Your Audience through Social Commerce.” The session will focus on ways to engage consumers through social commerce technology and compile comprehensive customer intelligence data. Consumer intelligence data gleaned through social media such as Facebook, can be used to strategically enhance general marketing efforts and effectively profile and target segments of consumers that have indicated interest in and/or willingness to purchase specific products and services.

Over the past 17 years, Saul has been working with multiple national and international retailers to enhance their overall operations and consumer experiences. He has noticed that many retailers struggle to maintain margin, attract the online window shopper and continue to show growth, while adopting the best practices within the social commerce space.

Count Me In is a proprietary platform, designed to allow both retailers and consumers the option to get the most out of their social commerce experience. Retailers are able to use the Count Me In App in order to offer their product for shopping and gift registries from within their Facebook pages; while consumers can browse through thousands of products, designate a gift recipient and invite their friends to contribute with a few simple clicks.

Count Me In’s solution includes a comprehensive consumer intelligence module that gathers real-time information including reference data, transactional data and customer activity. This valuable information is gathered and analyzed in order to help retailers better understand their audience, identify potential purchasers and provide the necessary information in order to narrow-cast through registrants who have already demonstrated a preparedness to purchase a specific product type.

###

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

“The Kiss” by Gustav Klimt Named Most Romantic Oil Painting for Valentine’s Day 2012

Gustav Klimt’s sensual masterpiece, “The Kiss,” tops overstockArt.com’s Valentine’s Day Top 10 Romantic Oil Paintings list for the second consecutive year.

Wichita, KS (PRWEB) January 23, 2012

The popular online art gallery overstockArt.com, published today its official Top 10 list of most romantic oil paintings for Valentine’s Day 2012. Topping the chart for the second year in a row is Gustav Klimt’s sensual masterpiece “The Kiss.” Other artists named on the 2012 Valentine’s Day Top 10 Romantic Oil Paintings list include Marc Chagall, Salvador Dali, Paul Gauguin, Edward Hopper, Pablo Picasso, and Pierre-Auguste Renoir.

The Top 10 Romantic Oil Paintings according to overstockArt.com’s statistics are:

1. “The Kiss,” Gustav Klimt

2. “Hand with Bouquet,” Pablo Picasso

3. “Summer Evening,” Edward Hopper

4. “The Equestrian,” Marc Chagall

5. “When Will you Marry?,” Paul Gauguin

6. “Dance in the City,” Pierre-Auguste Renoir

7. “Two Women Running on the Beach,” Pablo Picasso

8. “Boating on the Seine,” Pierre-Auguste Renoir

9. “Fulfillment (The Embrace),” Gustav Klimt    

10. “The Meditative Rose,” Salvador Dali

More than 3,700,000 page views to overstockArt.com’s Romantic Art Gallery in the past year were tracked. According to the click tracking, “The Kiss,” was the most sought after painting clicked at nearly seven percent, and Pablo Picasso’s “Hand with Bouquet” came in second, garnering five percent of the clicks to grab.

Created during Klimt’s “Golden Period,” “The Kiss” is renowned because of its tender representation of two lovers intertwined into one being, symbolizing the strength of this bond. The opulent and sensuous images in the painting create a sense of decadence, which modern art lovers appreciate to this day. “The Kiss” has topped not only the Top 10 Romantic Oil Paintings for two consecutive years, but has been one of the top four paintings in overstockArt.com’s annual Top 10 Oil Paintings list for the past six years.

“Every February we see a large spike in the traffic visiting our Romantic Art Gallery. Last year, the two weeks leading to Valentine’s Day brought 50 percent of all annual traffic to the gallery,” said David Sasson, founder and president of overstockArt.com. “Valentine’s Day brings out the romantic in all of us and with sensuous paintings like ‘The Kiss’ and tender images such as ‘Hand with Bouquet’ – it’s easy to find a fine art piece that your loved one will treasure for a lifetime!”

About overstockArt.com:

Founded in 2002, overstockArt.com is one the web’s most successful distributors of wall décor items. With more than 100,000 wall décor combinations to choose from in stock at all times, overstockArt.com has become a premier shopping destination for fine art reproductions online. The Wichita, Kan. based online art gallery was named to Inc. Magazine’s 2010 and 2011 Inc. 5000 lists, Internet Retailer magazine’s 2012 Hot 100 list and inaugural Second 500 Guide, and was recognized with the STELLAService Seal for excellent customer service. For more information, visit http://www.overstockArt.com.

###

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Chicago Home Phone Service Provider RCN Advances Landline Communications

RCN Chicago’s local phone service platform upgrade represents their dedication to customer satisfaction.

Chicago, IL (PRWEB) September 27, 2011

Chicago home phone service provider RCN recently launched significant home phone plan enhancements for all Chicago-area landline customers in an effort to update and improve overall communication and customer satisfaction. The launch of the MetaSwitch system ushers in a more advanced platform for phone service, especially in regard to voicemail options.

Customers of Chicago’s local phone service from RCN will not notice any changes whether related to call quality or to other landline features as a result of the recent platform upgrade. The greatest difference will be apparent within the voicemail box. A separate answering machine is rendered unnecessary with the addition of convenient hands-free and time-saver options. Although the capability is still there, customers will no longer be required to use their telephone to access and manage voicemail messages. All messages will be available on the company’s website MyRCN.com, the same site customers currently use to view their services and pay for their Chicago cable TV and Internet services.

RCN Chicago’s home phone service upgrade offers better safety and security in addition to the convenience benefits. One of the new security upgrades enables customers to configure PIN numbers that are between four and 20 digits, making messages much safer and more private for their intended recipient. Customers who subscribe to RCN Chicago’s local phone service will also now enjoy voicemail enhanced with message recovery. Whether accidental or intentional, customers will be able to easily and effectively recover all deleted messages for up to 14 days from deletion.        

These enhancements are included in each customer’s current home phone plan. It is not necessary for customers to upgrade or change their service to experience these robust platform changes. Customers of RCN’s home phone service in Chicago should also not be concerned about the technical changeover from the old platform to the new MetaSwitch system. From long distance to local phone service, Chicago’s RCN integrated both seamlessly so that customers would not notice any negative effects of such a switch. RCN automatically forwards calls from customers’ phones to their new voicemail boxes, and landline customers who have saved messages that were received prior to the upgrade may still access them for a full 60 days.

Even with these important and beneficial upgrades, Chicago home phone services from RCN will still maintain the features and service customer expect in all other aspects. The MetaSwitch system changes only serve to enhance communication for RCN customers. Residential phone subscribers still receive package features like Caller ID, Call Waiting, Call Waiting ID Deluxe and Three-Way Calling—any service that was part of their regular home phone plan before. RCN’s platform change was undertaken using the latest in home phone service platform technology to ensure excellent service for current and future customers.

Chicago’s local phone service platform upgrade represents RCN’s dedication to customer satisfaction. The company continually works to upgrade and enhance their services in an effort to meet or exceed the services offered by competition, whether among Chicago Internet Providers, among Chicago’s cable TV providers or among other telecommunications companies around the country. To learn more about RCN’s phone and voice service, as well as about upgrades, visit http://www.rcn.com/chicago/phone

About RCN

RCN Telecom Services, LLC (http://www.rcn.com) is a privately-held competitive broadband services provider delivering all-digital and high-definition video, high-speed internet and premium phone services to residential and small-medium business customers. RCN’s primary service areas include Washington, D.C., Philadelphia, Lehigh Valley (PA), New York City, Boston and Chicago.

###

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Custom Storage Expands Offerings with New Advanced Certifications and Specializations in UCS, Cisco, VMware and FlexPod

Scottsdale, AZ (PRWEB) July 28, 2011

A Cisco Premier Partner, Custom Storage announces the successful completion of three key specializations, including VMware, Advanced Unified Computing Solutions (UCS), and FlexPod™.

The new certifications and specializations allow Custom Storage to provide a superior level of expertise in building secure, highly reliable, scalable network environments that maximize current customer investments. With the new certifications and specializations in UCS, Cisco, VMware and FlexPod™, Custom Storage helps customers:

    Accelerate transition to the cloud with FlexPod™
    Architect and deploy integrated data centers server solutions with Advanced Unified    Computing Solutions
    Deliver IT as a service, reduce costs, and build a self-managed virtual infrastructure with VMware
    Become significantly more nimble and flexible in serving their core business and their own customers

Custom Storage provides customers with integrated products, solutions and services that include NetApp’s innovative storage and data management solutions, industry-leading Cisco networking and VMware’s virtualization and cloud infrastructure solutions. This is accomplished via the Imagine Virtually Anything Alliance, through which Cisco, NetApp, and VMware provide a shared, unified architecture that is the foundation for cloud computing and the realization of IT as a service.

Custom Storage is already considered one of the most well-respected companies in the industry by both customers and manufacturing partners alike. The early adoptions of these additional specializations serve to augment an already impressive resume of technical expertise, experience and reputation for exemplary customer service.

“At Custom Storage, we’re fanatical about providing the best customer experience possible,” says Larry Gentry, President, Custom Storage. “We strive to deliver solutions based on years of experience with multiple environments and successful implementations. Our engineers are highly trained and certified to question, understand and present long term, bundled solutions not available elsewhere. We strongly believe we have a competitive advantage–we offer more than simply reselling products.”

“Custom Storage is committed to customers. Their recent completion of Advanced Unified Computing Technology specialization from Cisco is just another example of how they continue to provide expert knowledge and solutions value to their customers,” says Carol Kinney, Vice President and Regional Sales Manager, Cisco Solutions, Avnet Technology Solutions, Americas. “By taking advantage of Avnet’s strong relationship with Cisco and FlexPod™ Services, Custom Storage is able to add significantly more value in services and solutions to their portfolio.”

For more information about Custom Storage, visit http://www.CustomStorage.com, or call             (480) 760-2100.

About Custom Storage

Custom Storage specializes in architecting and implementing complex information management solutions designed to leverage virtualization and reduce costs while providing high availability, application performance improvements and improved data protection techniques. Custom Storage is privately held and is headquartered in Scottsdale, AZ. To learn more about Custom Storage and the Imagine Virtually Anything Alliance between Cisco, NetApp and VMware, call (480) 760-2100. Visit Custom Storage online at http://www.customstorage.com.

###

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Polaris Marketing Research Survey Finds American Willing to Pay More for Excellent Customer Service

Atlanta, GA (PRWEB) July 13, 2011

Polaris Marketing Research Inc. announced today more results of its recent study of American consumer perceptions of customer service. Fully 36 percent of Americans would be willing or extremely willing to pay 10 percent more for a product or service if they knew that they would get excellent customer service. Thirty percent of Americans are not willing to pay extra to ensure excellent customer service, and 36 percent of American are not sure whether they would pay extra.

The findings were very consistent over demographic population subgroups. Only males, consumers more than 50 years of age and lower income consumers were more likely not to be willing to pay more for excellent customer service.

“The American consumer values excellent customer service, but is not receiving it at this time. If consumers are willing to pay more, businesses have no excuse to deliver less than excellent customer service,” said Polaris President Jan Carlson.

Polaris conducted online surveys with a representative sample of 1,000 American consumers during the week of June 20, 2011.

Founded by Jan Carlson, Polaris Marketing Research is a full-service firm that provides state-of-the-art online interactive marketing research reporting, interviewing and data collection, quantitative and qualitative research expertise and personalized project management.

Atlanta-based Polaris Marketing Research is affiliated with the Council of American Survey Research Organizations, the American Marketing Association and the American Society for Quality.

For more information, call Dianne Hill at 404-816-0353 or visit us at polarismr.com.

###

Attachments

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Chautauqua Patrons Insurance Offers Identity Protection and Identity Theft Resolution Services to Customers

Scottsdale, Ariz. (Vocus/PRWEB) April 06, 2011

Identity Theft 911, the nation’s premier identity management and data risk management services provider, and Chautauqua Patrons Insurance have joined forces to offer identity protection and identity theft resolution services to customers. Chautauqua Patrons Insurance customers now enjoy Identity Theft 911’s LifeStages™ Identity Protection Services for all homeowner customers, and their family members, throughout the times in life when they are most vulnerable to identity theft.

According to the 2011 Identity Fraud Survey Report by Javelin Strategy & Research, the average consumer out-of-pocket cost due to identity fraud increased 63 percent from $ 387 in 2009 to $ 631 per incident in 2010. Along with the higher cost of resolution fees, the average time spent resolving identity fraud issues increased from 21 to 33 hours, emphasizing the need for better consumer education and resolution services. Recognizing this trend, Chautauqua Patrons Insurance customers have the convenience and benefit in knowing that their insurance company can help resolve crises ranging from fire loss to property damage, personal law suits and identity theft solutions.

“Chautauqua Patrons Insurance devotes a great deal of its resources to helping our customers avoid losses of all kinds and a service dedicated to identity theft is becoming increasingly necessary” said Mark Prechtl, executive vice president and CEO, Chautauqua Patrons Insurance. “As an insurance company, we not only protect customers for covered losses, we also provide them with the education and tools to keep them safe and protected. By partnering with Identity Theft 911, Chautauqua Patrons Insurance is able to offer a unique bundle of services to help reduce the risk of an identity theft occurrence, at no additional cost to customers.”

“Identity theft often leaves its victims with the frustration and expense of repairing their identity and reputation,” said Matt Cullina, CEO, Identity Theft 911. “With the addition of identity theft services, Chautauqua Patrons Insurance customers have a comprehensive package offering the peace of mind in knowing that their insurance company can help resolve a large range of crises.”

Identity Theft 911 fraud specialists provide high-touch service to victims from the initial call for help until the case is resolved. Their expertise covers a range of issues, from proactive measures to take throughout a person’s life to true identity theft and account takeovers. The fraud specialists work one-on-one with victims and are available 24 hours a day, seven days a week until resolution is complete.

About Identity Theft 911

Identity Theft 911 is the nation’s premier identity theft and data breach management, resolution and education service. The company serves 13 million households across the country and provides fraud solutions for a range of organizations—including Fortune 500 companies, the country’s largest insurance companies, corporate benefit providers, banks and credit unions and membership organizations. Since 2005, the company has helped more than 150,000 businesses deal with data breaches. For more information, visit http://www.IDT911.com.

About Chautauqua Patrons Insurance

Backed by highly rated reinsurers, Chautauqua Patrons Insurance has received an “A, Exceptional” Financial Stability Rating (FSR) from Demotech, Inc., an independent financial analysis and actuarial services firm for property and casualty insurers. To find more information on Chautauqua Patrons Insurance Company, visit http://www.chautauquapatrons.com.

# # #

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Next Day Flyers’ Online Custom Calculator Advances Customer Convenience

Custom Printing

Rancho Dominguez, California (Vocus/PRWEB) March 04, 2011

The Next Day Flyers’ custom calculator improves customer convenience because the new tool is available anytime, day or night, and the process is straightforward. “Our custom calculator lets customers get instant online quotes for custom sizes on all our cardstock and glossy paper products,” says Edyta Browne, Sales and Marketing Manager at Next Day Flyers. “The custom calculator is part of our continual improvement initiative to provide time-saving tools and resources to our customers.”

The custom calculator is simple to use and is designed for any customer who is interested in a custom size for current cardstock and book weight products. The user selects their desired paper type, custom size, quantity and coating, and then chooses from finishing options such as rounded corners or folding. The instant price quote includes shipping costs, so the user knows immediately what their total cost will be.

For print resellers the custom calculator is an exciting new update to the Next Day Flyers’ website because print resellers can now improve their own customer service by providing faster quotes to their own clients.

“We’re committed to ongoing improvement and our customer-first focus. The custom calculator is just one of many important new options we’re working on so we can continue to provide our customers with cutting edge-technology and an outstanding user experience,” Browne concludes.

Additional customer services provided by Next Day Flyers include same and next business day printing, a full service mailing center, a free design online tool with specialized and seasonal templates, a popular design and marketing blog, and a proactive social media department for active customer interaction.

About NextDayFlyers.com

Next Day Flyers is an online printing company that delivers top-quality printed marketing materials with the fastest turnaround time in the industry. They offer same and next business day printing, online ordering, free design templates, mailing services, and specialize in full color printing of custom business cards, flyers, postcards, and brochures, as well as specialty die cuts and other marketing materials. Customers have easy access to price-friendly custom promotional and direct mail material. Next Day Flyers has a committed focus on building lasting customer relationships and strives to exceed customer expectations at every point of interaction.

###

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Grillo Oriental Rug Earns Coveted Angie’s List Super Service Award

www.angieslist.com

Braintree, MA (PRWEB) March 28, 2011

Grillo Oriental Rug has been awarded the prestigious 2010 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the companies rated on the nation’s leading provider of consumer reviews on local service companies.

“Our Super Service Award winners are the cream of the crop when it comes to providing consistently high quality customer service, as judged by the customers who hired them,” said Angie Hicks, founder of Angie’s List.

Said George Grillo, Founder & Owner of Grillo Oriental Rugs, “In everything we do, whether cleaning or conserving our customers’ treasured Oriental rugs or helping them choose a new one, our goal is to delight our customers.” He added, “We are truly honored to receive the Angie’s List award as it recognizes our belief that if you deliver real value and care to your customers, they will share their great experience with others.” With a one price, best price first policy and a low-rent warehouse gallery, Grillo Oriental Rugs is known for delivering highly regarded Oriental rug designs — at exceptional prices.

Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their customers and abiding by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List, but members can find the 2010 Super Service Award logo next to company names in search results on AngiesList.com.

Angie’s List collects consumer reviews on local contractors and doctors in more than 500 service categories. Currently, more than 1 million consumers across the U.S. rely on Angie’s List to help them make the best hiring decisions. Members get unlimited access to local ratings via Internet or phone, exclusive discounts, the Angie’s List magazine and help from the Angie’s List complaint resolution service. Take a quick tour of Angie’s List and view the latest Angie’s List news (press.angieslist.com/news.aspx).

About Grillo Oriental Rug Gallery & Care:

Grillo Oriental Rug Gallery & Care offers the highest quality oriental rugs and carpets — at warehouse gallery prices. Also known for its exceptional Oriental rug cleaning and Oriental rug restoration services, Grillo Oriental Rug maintains its own specialized equipment and facility to protect customers’ treasured Oriental rugs. Pick-up and delivery services available. Located in Braintree, MA – serving Boston, South Shore and Cape Cod.

# # #

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

New Consona Report: Knowledge Management More Effective as Core of Customer Support System

Indianapolis, IN (Vocus/PRWEB) March 02, 2011

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the availability of a new whitepaper, “Knowledge Management is NOT an Add-On!” The white paper underscores the importance of implementing knowledge management processes and technology as the core of any successful customer experience management (CEM) system, rather than an add-on module. By deeply integrating knowledge into the customer experience, digital service providers (DSPs), especially, may realize efficiency and increased revenue in their customer service and support organizations.

According to the paper, in the fiercely competitive DSP market, customer service and support can make or break a vendor. This fact makes it all the more important to deeply integrate knowledge with the business systems and service technologies that drive the customer experience. Unfortunately, many DSPs have relegated knowledge management to an afterthought — or add-on module — thereby missing the tremendous opportunity to nurture their customer relationships. In fact, by implementing knowledge as the core of a CEM system, DSPs can:

    Empower customers, reduce churn and increase engagement with self-service knowledge.
    Improve efficiency of service and support organizations through shared knowledge.
    Increase revenue and customer portfolio of services.

In “Knowledge Management is NOT and Add-On!,” Consona Vice President of Product Management Tim Hines offers his perspective on why knowledge is critical to the success of a customer service and support organization in today’s DSP market, and therefore imperative as the core of any CEM system. He also outlines characteristics of a superior knowledge-driven CEM, and lists limitations of typical knowledgebase modules.

“So many DSPs miss out on extra revenue, efficient operations and overall happy customers by relegating knowledge to a mere add-on,” said Hines. “By insisting knowledge be at the heart of their CEM system, DSPs can harness the full power of their captured knowledge and realize the many inherent benefits of a knowledge-driven CEM system.”

To view “Knowledge Management is NOT an Add-On!,” please visit http://crm.consona.com/CRM/LearnMore/DSPKMnotaModule/.

For more information on Consona and its product solutions, please visit the Consona CRM Web site at http://crm.consona.com/

About Consona Corporation

Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.

Contact:

Mitch Briggs                    

Consona Corporation

P: (317) 249-1620                

M: (317) 829-4210                

pr(at)consona(dot)com

###

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Consona Reveals a New Breed of Automation to Fix Customer Issues

Indianapolis, IN (Vocus/PRWEB) February 23, 2011

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, announced today the availability of a new whitepaper, “One-Click Satisfaction: Automating Service and Support with Support Actions.” The paper examines how organizations with increasingly complex, customized technology environments are finding their success rates with self-service trending steadily downward to nearly 40 percent, and how they are looking at innovative ways to provide customers an improved service experience.

“Regardless of whether it’s an IT service desk maximizing the productivity of demanding knowledge workers, a customer support organization making sure customers are receiving full value from your products, or a digital service provider seeking to increase average revenue per user (ARPU) and loyalty, the mission is the same,” according to the paper.“Their customers expect zero problems, but if problems do arise, both want them dealt with quickly and painlessly.”

In “One-Click Satisfaction: Automating Service and Support with Support Actions,” Consona shares what makes Support Actions an especially powerful tool for a service and support organization’s toolbox, best practices Consona customers have shared on how to get the most from automated issue resolution, as well as the benefits Support Actions bring to Consona customers.

“Although the idea behind Support Actions is simple—it’s software that proposes what needs to be done, and with the user’s permission, does it—successful implementation requires Support Actions to be intelligent, empowered, customizable, powerful, and easy to create,” said Tim Hines, vice president of product management, Consona.

To view “One-Click Satisfaction: Automating Service and Support with Support Actions,” please visit http://crm.consona.com/CRM/LearnMore/SupportActions/.

For more information on Consona and its CRM solutions, please visit the Consona CRM website at http://crm.consona.com/.

About Consona Corporation

Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.

Contact:

Mitch Briggs    

Consona Corporation

P: (317) 249-1620

M: (317) 829-4210

pr(at)consona(dot)com     

###

Attachments

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.